Dear readers, look what I got in the mail yesterday!
It was from Maxine, the wonderful proprietress of the My Doll Best Friend online doll shop in the United Kingdom. I bought several dolls from her last month, including my first Gotz Happy Kidz dolls. Just a day or so after my final purchase was made, Maxine put a special Easter offer up on her website: a free doll-sized plush bunny with each purchase until the 23rd of April. I was so disappointed that I had just missed the offer! I adore rabbits (I’ve kept rescued rabbits for years), and collect plush ones, and my dolls love bunnies too! My husband sent Maxine an email asking if it was too late to add a bunny to our last order. We got a very kind reply from Maxine that indicated the order was already shipped, but that she was sending a bunny separately in the mail! From the wording of it we weren’t quite sure, and the very idea of her paying for overseas postage just to send a free gift was so very kind that we didn’t like to presume, so we just waited hopefully. Yesterday a squishy pink package arrived! So here’s a huge and heartfelt THANK YOU to Maxine from me and all my dolls, especially my new English girls, and a small tribute to excellent customer service:
My girls were very excited, and waited impatiently as I made them hold still so I could snap a picture.
They were all so thrilled, but especially Beatrix, who loves animals (she’s named after Beatrix Potter, after all!).
But wait: that’s not all! There’s something else inside!
This bunny was my favorite color: light fawn, or oatmeal colored. Beatrix just loved this one!
And wait… is that a third peeking out?
Yes! THREE free bunnies all the way from England! Thank you Maxine!
Folks, this is what excellent customer service is all about. It is this kind of sweet, generous gesture that seals customer loyalty. It may be possible to find lower prices elsewhere, but I am happy to pay a little more for my dolls when I know they are coming from a wonderful shop. Shopping is so much more than just trying to find a “deal.” It’s about buying from the heart.
A huge thank you to Maxine at My Doll Best Friend from California! We’ll be back!